Refund Policy

Subscription cancellation

You can cancel your RTDashboard subscription at any time from Settings → Billing, or by emailing billing@rtdashboard.com. When you cancel:

• Your subscription remains active until the end of the current billing period. You continue to have full access to all paid features until that date.
• No further charges will be made after the cancellation takes effect. Your account automatically reverts to the Free plan.
• We do not offer prorated refunds for unused portions of a billing period. If you cancel mid-cycle, you retain access for the remainder of the period you've already paid for.

Eligibility for a full refund

We offer a full refund if you meet any of the following criteria:

• First payment, within 7 days — if this is your first subscription payment and you request a refund within 7 calendar days of the charge, we will refund the full amount, no questions asked.
• Billing error — if you were charged incorrectly (e.g. duplicate charge, wrong plan amount, charge after a successful cancellation), we will refund the erroneous charge in full.
• Extended outage — if RTDashboard experiences a service outage exceeding 72 continuous hours during your billing period and we fail to meet our 99.5% uptime commitment, you are eligible for a full refund of that billing period.

Situations where refunds are not available

Refunds are generally not available in these cases:

• You have been subscribed for more than 7 days and are cancelling mid-cycle (access continues until the period ends).
• You upgraded or downgraded plans voluntarily and want to reverse the charge for the higher tier after using it.
• Your account was suspended or terminated for violating our Terms of Service.
• A third-party integration (Shopify, Stripe Connect, Klaviyo, ad platforms) experienced downtime outside RTDashboard's control.

How to request a refund

Email billing@rtdashboard.com from the email address associated with your account. Include:

• Your organization name and the email on your account.
• The date of the charge you're requesting a refund for.
• The reason for the refund request.

We will review your request and respond within 3 business days. Approved refunds are processed back to the original payment method via Paddle, our payment provider. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Referral credits

Free months earned through the referral programme are non-refundable and carry no cash value. If you cancel your subscription while referral credits are applied, any unused credits are forfeited.

Plan downgrades

If you downgrade from a higher-tier plan (e.g. Pro → Growth), the lower plan rate takes effect at the start of your next billing cycle. You retain access to the higher-tier features until the current period ends. No partial refund is issued for the difference.

Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated via email, and the "last updated" date above will be revised. Continued use of RTDashboard after changes take effect constitutes acceptance of the updated policy.

Contact

Billing questions or refund requests: billing@rtdashboard.com. General legal enquiries: legal@rtdashboard.com.